Privacy Policy for DoorPe Delivery Services

Effective Date: May 11, 2026

Welcome to DoorPe.pk. Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, mobile services, WhatsApp ordering system, and delivery services across Pakistan.

By using our website or placing an order through DoorPe, you agree to the practices described in this policy.

1. About DoorPe

DoorPe is a local delivery and multi-shop ordering platform that helps customers order products from multiple shops and receive them at their doorstep quickly and conveniently.

Our services may include:

  • Grocery delivery
  • Multi-shop ordering
  • Marketplace ordering
  • Local store deliveries
  • WhatsApp ordering support
  • Scheduled and instant deliveries

2. Information We Collect

When you use DoorPe, we may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Delivery address
  • Email address (if provided)
  • Order details and preferences

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website activity and usage behavior
  • Cookies and analytics data

Order & Delivery Information

  • Ordered products
  • Selected shops/vendors
  • Delivery timings
  • Payment method
  • Delivery notes

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Coordinate deliveries from multiple shops
  • Improve customer experience
  • Respond to customer support requests
  • Send order updates and delivery notifications
  • Improve website performance and security
  • Prevent fraud or misuse of our platform
  • Analyze business performance and customer trends

4. Multi-Shop Orders & Delivery Operations

DoorPe allows customers to place orders from multiple shops in a single delivery request. Delivery charges may vary depending on:

  • Distance
  • Number of shops included
  • Order size
  • Traffic or operational conditions
  • Peak delivery timings

Estimated delivery fees are shown during checkout whenever applicable.

5. Payment Information

DoorPe may offer:

  • Cash on Delivery (COD)
  • Bank transfer
  • Digital wallet or online payment options (if enabled)

We do not store sensitive card or banking information directly on our servers unless specifically stated.

6. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

  • Improve website speed and functionality
  • Remember user preferences
  • Understand customer behavior
  • Optimize marketing and SEO performance

You may disable cookies through your browser settings, although some website features may not function properly.

7. Information Sharing

We respect your privacy and do not sell your personal information.

However, we may share limited information with:

  • Delivery riders
  • Partner shops/vendors
  • Payment service providers
  • Technical service providers
  • Legal authorities when required by law

Only the necessary information required for service completion is shared.

8. Data Security

DoorPe takes reasonable security measures to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Data leaks
  • Loss or destruction

While we strive to protect your data, no online platform can guarantee 100% security.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Being available to receive orders
  • Ensuring phone numbers remain active during delivery

DoorPe may cancel or delay orders due to:

  • Incorrect addresses
  • Unreachable customers
  • Vendor unavailability
  • Weather or operational disruptions

10. Third-Party Services

Our website may contain links or integrations with third-party services such as:

  • Payment gateways
  • Social media platforms
  • WhatsApp services
  • Analytics providers

DoorPe is not responsible for the privacy practices of external websites or services.

11. Children’s Privacy

DoorPe services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect:

  • Legal requirements
  • Service updates
  • Operational improvements

Updated versions will be published on this page with a revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us:

DoorPe Delivery Services

🌐 www.doorpe.pk
📱 WhatsApp fOrders No: 0334-7172128
Support: 0339-7172128
📍 Plot No. 17, Housing Colony No. 1, Near National Bank Main Branch. Rajan Road. Toba Tek Singh

Why Customers Trust DoorPe

  • Fast local delivery
  • Convenient multi-shop ordering
  • Transparent delivery charges
  • Secure customer handling
  • Reliable support system
  • Customer-focused delivery operations

Thank you for trusting DoorPe Delivery Services.