Your data, your choice
How to delete your account
You can delete your DoorPe account at any time, in the app or on the website. This page explains exactly how, and what happens to your data.
Delete from the mobile app
- Open the DoorPe app and go to Profile.
- Tap Delete account.
- Read what will be removed, enter your password to confirm, and tap Delete my account.
Delete from the website
- Sign in to your account.
- Go to Account settings (under your name in the top menu).
- In the Delete my account section, tick the confirmation box, enter your password, and submit.
What gets deleted, and what stays
Permanently removed
- Your name, mobile number, and email address
- Your password and all login sessions
- Saved delivery addresses
- In-app notifications
Kept, anonymized
- Order records (items, amounts, timestamps) with your identity removed, kept for tax and legal compliance
Deletion is immediate and cannot be undone. If you have an order that is still being processed, finish or cancel it first; accounts with open orders cannot be deleted until those are resolved.
Prefer email?
If you cannot sign in, write to doorpetts@gmail.com from the email or phone number on your account with the subject "Delete my account". We verify ownership and complete the deletion within 30 days.