FAQs
Quick answers about ordering with DoorPe.
How do I place an order?
Browse stores, add products to your cart, then head to checkout. Enter your delivery address and phone number, review your order, and tap Place Order. You pay in cash when the rider arrives.
Which payment methods do you accept?
Cash on delivery only, for now. Pay the exact bill to the rider at your door. No cards, no wallets, no advance payment.
How long does delivery take?
Each store lists its delivery time on its page. Most orders arrive within 30 to 50 minutes of confirmation.
Is there a minimum order value?
Yes, each store sets its own minimum order value, shown on the store page. The checkout will not proceed below it.
Can I cancel my order?
You can cancel an order from My Orders while it is still pending or confirmed. Once the store starts packing, cancellation is no longer available.
How do I track my order?
Open My Orders and select the order to see its live status, from confirmed to on the way to delivered.
How do I delete my account?
Go to Account Settings and choose Delete my account, or visit the Delete my account page in the footer. If you have active orders, you will need to wait until they are completed first.
I need help with an order. Who do I contact?
Call our hotline at 0334 7172128 / 0339 7172128 (7am to 1am, every day) or email doorpetts@gmail.com.