Privacy Policy

1. Who we are

DoorPe is a grocery delivery service operating in Pakistan. This policy explains what personal data we collect when you use our website and mobile app, why we collect it, and what rights you have over it.

2. Data we collect

We collect only what we need to run the service:

• Account data: your name, mobile number, and a securely hashed password. Your mobile number is your login identifier.
• Order data: delivery addresses you save (label, street address, city, area, contact phone, and optional map coordinates), the items you order, order notes, and your order history.
• Business data (vendors and riders): store details, product catalogs, and rider vehicle information needed to operate deliveries.
• Technical data: standard server logs (IP address, device type, app version) used for security and troubleshooting.

We do not collect online payment details. All orders are cash on delivery, so no card numbers, bank accounts, or wallet credentials ever touch our systems.

3. How we use your data

• To create and manage your account and keep you signed in.
• To process your orders: sending them to the store, calculating totals, and arranging delivery.
• To contact you about your orders and to provide customer support.
• To keep the service safe: preventing fraud, abuse, and unauthorized access.
• To improve the service, using aggregated statistics that cannot identify you.

4. Who sees your data

• Stores see your order items and the delivery address for orders placed with them.
• Delivery riders see your delivery address and contact phone for the orders assigned to them, so they can complete the delivery.
• Service providers who host our servers and infrastructure, bound by confidentiality obligations.
• Authorities when required by Pakistani law or a lawful order.

We do not sell your personal data to anyone, and we do not share it with advertisers.

5. How long we keep data

We keep your account and order data while your account is active. Order records are also kept after that in anonymized form for tax and legal compliance. When you delete your account, your personal details are permanently removed or anonymized as described on our account deletion page.

6. Your rights

You can at any time:

• View your order history in the app or on the website.
• Ask us to correct inaccurate personal data.
• Delete your account and personal data yourself, from Profile > Delete account in the app, or from Account settings on the website.
• Contact us at doorpetts@gmail.com or 0334 7172128 / 0339 7172128 with any privacy question or request. We respond within 30 days.

7. Children

DoorPe is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will delete it.

8. Security

We protect your data with encrypted connections (HTTPS), hashed passwords, and access controls that limit who inside our team can see personal data. No system is perfectly secure, but we treat your data with the care it deserves.

9. Changes to this policy

If we change this policy in a meaningful way, we will post the new version here with a new effective date and, where appropriate, notify you in the app. Continued use of DoorPe after a change means you accept the updated policy.

10. Contact

Questions about this policy: doorpetts@gmail.com, 0334 7172128 / 0339 7172128 (7am to 1am, every day).